• 1 800 217 0973
  • Call for reservations and questions

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Call for reservations and questions

+1 800 217 0973

Monday - Friday 7.30am - 5.30pm Saturday 9am - 5pm Pacific time

Or contact your travel professional

FAQs

Q. Where do I send booking inquiries?
• Contact our Travel Designer Team at sales@canadarailvacations.com or phone toll free: 1 800 217 0973, locally 1-604-639-9062

Q. What are your business hours?
• Our Travel Designer Team is available Monday through Friday from 07:00am to 17:30 (Pacific Time) and on Saturdays from 09:00 am to 17:00 (Pacific Time).

Q. What are your booking policies and payment process?
• Please refer to our Booking Conditions page for full details

Q. Can you book services in the United States (ie: Alaska)?
• We currently have select products in Seattle, Washington as a gateway city. Alaska products and services will be available for booking in early 2015.

Q. Do you supply travellers with documentation?
• Yes, for any of our suggested packages, including Rail & Coach, Self-Drives and Mini Packages; documentation can be arranged for customized packages. Documentation can include a final itinerary, vouchers, Canada guide book, destination maps and brochures. For our Self-Drive packages we include detailed colour maps with driving instructions. We send the package to the travellers’ pre-tour hotel in Canada (alternative arrangements for packages to be sent to traveller’s preferred address can be made at an additional cost.)

Q. Do you have an After-Hours phone number?
• Yes, while in Canada travellers can contact our office toll-free at 1-800-243-0129; when calling outside of business hours travellers will be prompted to leave a voicemail or, for an emergency, transfer to the agent on-call.

Q. What associations do you have a membership with?
• For consumer confidence in regards to financial and service security we are registered with Consumer Protection BC #3590. We are also members in good standing with Tourism Vancouver.

Q. How long will it take for my booking to be confirmed?
• Booking confirmations will be advised within 24-48 hours of receipt, except on weekends or public holidays, where a response can be expected on the next business day.

Q. How do we know what the pick-up time is for day tours?
• All pick-up information for tours can be found in the remarks on the itinerary confirmation document sent to you.

Q. What are the public holidays in Canada?
• New Year’s Day – January 1 • Family Day – 2rd Monday in February (Civic Holiday, Alberta, Saskatchewan, Manitoba, Ontario) • Good Friday – according to Christian calendar each year • Victoria Day – Monday before May 25th • St. Jean Baptiste Day – June 24 (Quebec) • Canada Day – July 1 • August Civic Holiday – 1st Monday in August • Labour Day – 1st Monday in September • Thanksgiving Day – 2nd Monday in October • Remembrance Day – November 11 • Christmas Day – December 25 • Boxing Day – December 26

Q. What is the suggested gratuity amount in Canada?
• A 15% gratuity (calculated before tax) is the suggested amount for services (ie: restaurants, tours/transfers, driver guides, etc.). It is also customary to tip bellmen and other staff members a small amount for service.

Q. Do you offer Guides? And do you offer day tours in languages other than English?
• Scheduled day tours and excursions will have English speaking drivers-guides. Day tours can be booked in other languages as a private guided service on request and will be confirmed at the time of booking. Please send your request to our Travel Designer Team at time of enquiry and booking.